Testimonials

Never could I have imagined my childhood home could be so beautiful and yet so functional. Pegasus Design-To-Build provided home remodeling services that exceeded my expectations in every area. From initial contact, design, and build, the Pegasus team was professional, respectful, on time and on budget with transparency in all areas…

Client in Arlington, MA, via Houzz

It was our great, good fortune to work with Pegasus when renovating our 1918 Bungalow. The project included a total renovation to our kitchen, master bedroom, 2 baths and a wrap-around deck. Our fuzzy design ideas were transformed into blue prints that were considerate of our desires and budget. The build process was efficient and completely transparent, with contractors arriving on a schedule that was shared with us on a daily basis. No surprises! But most of all the final result is wonderful! All the work was done to a high standard of craftsmanship, integrating 21st century improvements with Bungalow charm. We highly recommend Pegasus Design-To-Build.

Client in Arlington, MA, via Angie’s List

We really enjoyed working with Pegasus. From the start, Jenna listened to our ideas and designed a kitchen that perfectly fits our lifestyle. Having the dedicated project manager made the whole process that much easier. Mike was always accessible by email, phone, or even a quick meeting. We loved the daily reports! Everyone at Pegasus and all of the trades that they work with were courteous and respectful. We really enjoyed working with Pegasus and couldn’t be happier with our new kitchen!

Client in Melrose, MA, via Houzz

We had a very positive experience working with Pegasus Design to Build. Geoff and Jenna helped transform our outdated kitchen into a beautiful open functional space. The quality of workmanship of Pegasus employees and subcontractors were top-notch. The project manager Mike sent out daily updates and was always accessible by phone or email keeping close to estimates on timing and costs. We are happy to recommend Pegasus Design to Build’s entire team for their professional and tremendous work.

Client in Melrose, MA, via Angie’s List

Thanks to Pegasus I have my dream kitchen. From the very beginning they were easy to work with and their communication is top notch. They were always available when I had questions and I could count on getting an email from them every night telling what had been done that day and what would happen the next day. If they weren’t going to be there they’d let me know why. Living without a kitchen for four and a half months is hard but they made it easier with suggestions and help every step of the way. I will absolutely use them again.

Client in Melrose, MA, via Houzz

From design to finish, Pegasus was fantastic. Communication was excellent as was the quality of the workmanship…

We had daily notifications from Mike, the project manager; and the online tool was great to see the progress of our project. The whole project management was great and a key factor for us. Financially, we were able to work with Geoff and had no major surprises about unexpected costs. There was transparency about budgets, allowances, costs, etc. Jenna was also great to work with… She was really helpful with ideas, colors, etc.

We can’t say enough good things about Pegasus from Design to Build. The project was better than what we anticipated and we are loving the new spaces and the new kitchen!! Would definitely hire them again and would definitely recommend without hesitation!!

Client in Middleton, MA, via Houzz

Our project involved combining Kitchen, Living room and Dining room into 1 largely open plan area to modernize, increase the light and use of space more effectively… We also had the main bathroom and master bathroom renovated as all the plumbing had to change in any case.

Overall we are delighted with the result – it exceeded our best expectations.

Pegasus provided strong, engaged and proactive project management through Mike who made sure that we were aware of what was happening and what he needed from us. He addressed all issues and change requests and made sure the various tradesmen were coordinated giving us very few days with no activity. The initial estimate was that the project would take 3 months and it did.

All tradesmen were outstanding, both Pegasus employees and contractors who are very closely tied to them. We have had some poor experiences with contractors in the past but on this project they all were highly professional and committed to doing the best job they could for us – making suggestions, taking initiative and going beyond what we would normally expect. We would happily use all tradesmen again.

We are thoroughly enjoying our new space and would recommend Pegasus without reservation.

Client in Lexington, MA, via Angie’s List

Pegasus Design-To-Build is a very professional company with excellent production management skills. The skilled tradesmen and product manager are personable, considerate, and knowledgeable. They are always willing to go the extra mile to find a solution to a difficult issue. They met their schedule deadlines and budget.

Client in Reading, MA, via Houzz

The design process with Geoff was enjoyable, and our project manager Mike is a true pro. The results are pretty amazing. They were great about cordoning off the work area to minimize dust, the work largely went according to schedule, the subcontractors were pleasant and professional, and they are excellent about pursuing the punch list at project end. Perhaps most important, the price only grew beyond budget because of last-minute choices by me and my wife, which they accommodated. Great work.

Client in Brookline, MA, via Houzz

We were introduced to Pegasus Design-to-Build through a friend. After seeing her new kitchen, we got Geoff in to provide his ideas. Geoff listened to what we wanted and provided his suggestions based on what our kitchen space could accommodate. His estimate was very reasonable, especially in view of the other builders we asked in.

Mike, the project manager, was great. He provided us with daily emails, providing a summary of the work that was done and the upcoming work. His responses to follow-up questions were prompt, always the same evening or the next morning. One of the best things about Geoff and Mike is that they are usually smiling and always in good spirits, and when there is some bad news about the house, they had a couple of good suggestions. This good attitude is something small and not directly related to the work quality, but was just as important, as it helped to minimize the daily/weekly stress.

Our carpenter/framer, Josh, was excellent. Besides the work that he was doing, he often oversaw and communicated with the sub-contractors first thing in the morning.

Even though Mike was always available to answer questions, the client-accessed website was a great place to find information. All important documents, such as the signed contract, project calendar, change orders, and financial updates, were uploaded to this site regularly and were available for our review.

Overall, we had a great experience with Pegasus Design-to-Build and would recommend them to anyone thinking about a home renovation.

Client in Belmont, MA, via Houzz

Really had a good experience working with Pegasus. It was a really collaborative process and they were able to work around all the constraints we had to come up with a really great result.

Client in Melrose, MA, via Houzz

We hired Pegasus to design and remodel our kitchen in our 1930’s colonial in Belmont, MA. I absolutely cannot say enough positive things about my experience with Pegasus. The operation is top notch from start to finish. From the responsiveness of their team to the overall quality of the work, we really could not have been happier with the way that the project was completed.

Without exception, every member of the Pegasus team who came to our home was a true professional. I’ve worked with a number of other contractors over the years, and I know that finding people with the kind of attention to detail that Pegasus showed in working on our kitchen is a true rarity. I also couldn’t have been more pleased with the quality of the subcontractors that Pegasus used on the job. The electricians, for example, were really amazing.

The price that Pegasus charged us was very fair and very true to the contract we signed. Any time we asked for something to be done that was above and beyond the original scope of work, we were given separate price quotes before the work was done. I feel like Mike went out of his way to make suggestions for us for items and strategies that would be cost-effective for us. The project was completed on schedule and I love absolutely everything about my new kitchen.

Client in Belmont, MA, via Houzz

We can highly recommend Pegasus Design-To-Build.

Mike was a great project manager, he was very responsive to requests and gave us daily updates. The tradesmen on the team are skilled, and always happy to modify plans as changes arise. The whole crew worked to get us the best final product with the least pain along the way.

In the end, the kitchen came out better than we could have expected! We’ll use Pegasus again for our next renovation.

Client in Arlington, MA, via Houzz

We can’t say enough good things about Geoff Shafer’s company. Geoff’s proposals are detailed and well organized which allow the homeowner to understand exactly what every aspect of the job will cost, not just a lump sum amount that you get on an envelope from some contractors. Pegasus is everything you look for in a contractor: honest, professional, trustworthy, punctual, fair and most importantly – focused on customer satisfaction and exceeding expectations.

Mike is the project manager and from our viewpoint he is by far the best project manager in New England’s home improvement industry. Mike told us several times, ‘we just want to make you happy’, and he made sure that we were. Mike’s communication, follow-through and professionalism are first rate. If he says he will do it, he will. When he says he will be there, he will. With Mike on the job you have no worries.

One aspect that was very important to us was that Geoff has an online project management tool that allows the homeowner to login and see the real-time status of the project. You can view the project schedule, send a message, attach a document or picture, review the change orders, see the financial statement, etc. Very cool tool – worth every penny.
Bottom line is we would definitely hire them again, unfortunately we have no more projects for them to do, but that shouldn’t stop the readers of this review to give Geoff a call and know that you have made the right decision. Good luck and say ‘hello’ to Geoff for us!

Client in Melrose, MA, via Houzz